Return Policy

RETURNS

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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (where applicable)

Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or denial of your refund.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, within a certain amount of days.

Late or Lost Refunds (where applicable)
If you have not yet received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all these steps and still have not received your refund, please contact us at
clientes@matchaflix.com.

Sale items (where applicable)
Only regular priced items will be refunded, unfortunately sale items cannot be refunded.

Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, please email us at clientes@matchaflix.com and send the item to: Av. de la Democracia, 7, Planta 4, nave 402, 28031 Madrid.

Gifts
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift credit for the return value. Once we receive the item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift was shipped to the buyer for delivery to you at a later date, we will send a refund to the buyer and he will know of your return.

Shipping
To return your product, you must send them to: Av. de la Democracia, 7, Planta 4, nave 402, 28031 Madrid.

You will be responsible for paying the shipping costs for the return of the item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes to receive the exchanged product may vary.