Privacy policy
Privacy and Data Protection Policy
1. Data Controller
In compliance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), we inform you that the personal data provided through this website will be processed by:
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Company name: MATCHAFLIX, S.L.
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Tax ID (NIF): B72890411
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Address: Calle Luis I, 31-33, Nave 17, 28031 Madrid, Spain
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Email: clientes@matchaflix.com
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Phone: +34 672 95 87 24
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Website: www.matchaflix.com
2. Purpose of Processing
Your data may be processed for the following purposes:
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Order management and service provision: processing purchases, payments, shipments, returns, and customer service.
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Handling enquiries: responding to requests for information via forms or email.
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Commercial communications: sending newsletters, promotions, and advertising (with prior explicit consent).
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Website analysis and improvement: using cookies or other technologies to personalize content, measure audiences, and optimize the user experience.
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Legal compliance: such as issuing invoices, accounting, and tax requirements.
Mandatory fields in the forms are necessary to process your request. Without them, the requested service cannot be provided.
3. Legal Basis
The processing of your data is based on the following legal grounds:
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Performance of a contract: to manage orders, payments, shipments, and after-sales service.
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Explicit consent: for commercial communications and the use of non-essential cookies.
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Legal obligation: for invoicing, tax duties, or compliance with official requests.
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Legitimate interest: to improve the user experience and ensure website security.
4. Data Retention
Data will be kept for the duration of the contractual relationship, as long as necessary for the stated purpose, or until you request its deletion. Once completed, data will remain blocked for the legally required period to address potential liabilities.
5. Recipients and International Transfers
Your data may be shared only with:
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Service providers acting as data processors (transport, logistics, marketing, digital consultancy, etc.) under appropriate data processing agreements.
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Google Ireland Ltd. for analytics and advertising services, which may involve transfers to the U.S. under Standard Contractual Clauses and/or the EU–U.S. Data Privacy Framework.
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Shopify International Ltd. for e-commerce platform management. See their privacy policy: https://www.shopify.com/legal/privacy.
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Public authorities when required by law.
No data will be disclosed to other third parties unless legally required.
6. Data Subject Rights
You may exercise the following rights at any time:
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Access to your data.
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Rectification of inaccurate data.
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Erasure when the data is no longer necessary.
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Restriction of processing in certain circumstances.
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Objection to processing for reasons related to your particular situation.
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Data portability in a structured format.
To exercise these rights, send a written request with a copy of an ID document to:
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Postal address: MATCHAFLIX, S.L., Calle Luis I, 31-33, Nave 17, 28031 Madrid, Spain
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Email: clientes@matchaflix.com
If you believe your rights have been violated, you may lodge a complaint with the Spanish Data Protection Agency (AEPD): C/ Jorge Juan 6, 28001 Madrid, https://sedeagpd.gob.es/.
7. Minors
Users confirm they are at least 16 years old (or the minimum age required by applicable law) to give consent for information society services.
8. Use of Cookies
This site uses first-party and third-party cookies for technical and analytical purposes.
For more information and settings, please review our Cookies Policy.
9. Policy Changes
MATCHAFLIX, S.L. may modify this policy at any time by publishing the updated version on this website. We recommend reviewing it periodically.